WIN7 does not recofnize device

csinasac · Post by **csinasac** » Mon Apr 15, 2013 1:59 am

Hi All,

I just started to play with my Race Capture Pro. I have tried 2 laptops and 1 desktop and multiple USB ports on each. When I plug in via USB, the POwer LED comes on and stays on contnuously and the GPS flashes red (acquirng). None of the computers recognize new H/W being added and thus no prompt for the driver.

Suggestions? Try to add manually?

cheers,

Craig

Post by **brentp** » Mon Apr 15, 2013 2:04 am

Hi Craig,

Do you have the GPS plugged into the [edit] rightmost grey RJ11 jack of the RaceCapture/Pro unit (when facing the unit)

Do you see any green flashing LEDs on the RaceCapture/Pro unit? with the GPS plugged in?

Thanks,

Post by **brentp** » Mon Apr 15, 2013 2:10 am

I corrected the post above. the GPS plugs into the rightmost RJ11 jack. Need to take a mental break

csinasac · Post by **csinasac** » Mon Apr 15, 2013 2:28 am

Yes, I have the GPS plugged into the rightmost RJ11. The power LED is on solid green and the LED in the GPS is flashing red (about 1/sec). No other indicators are doing anything. I also have a 16GB SD card plugged in although I removed it and no change.

Post by **brentp** » Mon Apr 15, 2013 2:38 am

Try this:

1. unplug usb
2. while holding down the front panel button, plug in usb

What do you observe on the race capture front panel LEDs?

- I want to check if the bootloader firmware can be activated. Trying to find out the state of the installed firmware.

Thanks,

csinasac · Post by **csinasac** » Mon Apr 15, 2013 2:49 am

I unplugged the USB, held down the front button and plugged in the USB. The Power LED came on and stayed on solid. There were no other LEDs on at all (flashing or otherwise). I assume this is a diagnostic of some sort?

csinasac · Post by **csinasac** » Mon Apr 15, 2013 2:51 am

Let me know if you would like me to take the cover off and flip any DIPs or try booting from the SD or anything.

Post by **brentp** » Mon Apr 15, 2013 3:59 am

Ok - What you let me know is sufficient. Unfortunately it looks like your unit missed the base firmware installation. The quickest way is to just get sent back so we can make the appropriate remedies. Very sorry for the inconvenience.

I'll follow up via email on the next steps.