Posted: Mon Jul 03, 2017 2:57 pm
Hi,
Let's see if we can look at the application log for any helpful messages. Please do the following:
* Ensure no other app is currently connected over bluetooth to the device
* Turn bluetooth off and then on again under android bluetooth settings
* Launch the app, and let it attempt to connect for a while
* Go to the System Status page via the hamburger menu at top left
* Press 'Copy' on application log button
* Paste the application log here as a reply, so we can examine it. That might help understand the problem.
Let's see if we can look at the application log for any helpful messages. Please do the following:
* Ensure no other app is currently connected over bluetooth to the device
* Turn bluetooth off and then on again under android bluetooth settings
* Launch the app, and let it attempt to connect for a while
* Go to the System Status page via the hamburger menu at top left
* Press 'Copy' on application log button
* Paste the application log here as a reply, so we can examine it. That might help understand the problem.