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AT&T Telemetry Issues
Posted: Sun Sep 18, 2016 4:36 pm
by AtlJimK
Got a SIM card and installed. Cellular states: Status : 3, Signal: 99, Phone #: <nothing>, Network Status: Denied.
Called AT&T and was in the phone for an hour and they could never reach the device. FW: 2.90, Nexus 7 w/latest app. Card is activated. Please help.
Posted: Mon Sep 19, 2016 3:30 pm
by brentp
Hi Jim,
Please go through the troubleshooting guide here:
https://wiki.autosportlabs.com/RaceCapt ... leshooting
And report back what you've found, especially any log issues.
Also, let us know the following:
hardware version (MK1 / MK2)
cellular module type (2.5G or 3.5G)
Firmware version
App version
Thanks!
Posted: Mon Sep 19, 2016 3:30 pm
by rdoherty
Hi AtlJimK, start by following the steps in our troubleshooting section here:
https://wiki.autosportlabs.com/RaceCapt ... leshooting
Also, verify that your configuration has AT&T set as the provider. If you can, save your configuration to a file and upload it here so we can take a look, thanks!
Posted: Mon Sep 19, 2016 3:57 pm
by AtlJimK
MK2, 3.5G 2.90 app v1.6
Posted: Mon Sep 19, 2016 4:00 pm
by brentp
Hi Jim,
I would start by updating your firmware to the latest 2.9.2.
We'll watch for the debug log information from the troubleshooting section after you're done with that.
Thanks!