AT&T Telemetry Issues

AtlJimK · Post by **AtlJimK** » Sun Sep 18, 2016 4:36 pm

Got a SIM card and installed. Cellular states: Status : 3, Signal: 99, Phone #: <nothing>, Network Status: Denied.

Called AT&T and was in the phone for an hour and they could never reach the device. FW: 2.90, Nexus 7 w/latest app. Card is activated. Please help.

Post by **brentp** » Mon Sep 19, 2016 3:30 pm

Hi Jim,

Please go through the troubleshooting guide here:
https://wiki.autosportlabs.com/RaceCapt ... leshooting

And report back what you've found, especially any log issues.

Also, let us know the following:
hardware version (MK1 / MK2)
cellular module type (2.5G or 3.5G)
Firmware version
App version

Thanks!

rdoherty · Post by **rdoherty** » Mon Sep 19, 2016 3:30 pm

Hi AtlJimK, start by following the steps in our troubleshooting section here:

https://wiki.autosportlabs.com/RaceCapt ... leshooting

Also, verify that your configuration has AT&T set as the provider. If you can, save your configuration to a file and upload it here so we can take a look, thanks!

AtlJimK · Post by **AtlJimK** » Mon Sep 19, 2016 3:57 pm

MK2, 3.5G 2.90 app v1.6

Post by **brentp** » Mon Sep 19, 2016 4:00 pm

Hi Jim,

I would start by updating your firmware to the latest 2.9.2.

We'll watch for the debug log information from the troubleshooting section after you're done with that.

Thanks!